Three Words That Best Describe Verizon: Stink, Stank, Stunk!

Been without land-line phone service since Wednesday. We had an "appointment" with Verizon was supposed to come on Friday (Friday!) to fix it. Nobody called. When we called, we were told, unapologetically, that somebody would come out this morning before noon. You can check your clock.

A call into customer service yields the chortled response from the man on the other end of the phone: "That's about the norm around here these days. Nobody has even looked at your ticket yet." When I tell him that's an obnoxious and unacceptable answer, and inist on the supervisor, he tells me that line's busy and hangs up on me.

Called back in and got a more reasonable person. The supervisor I spoke to regretfully informs me that the agents themselves can back out of the record of the call, so that she has no way of knowing who spoke to me before.

Guys, you're the phone company. Surely you know that the telecommunications industry has better ways of tracking quality of customer service.

And now, I find myself in another browser tab, researching my other phone service options.